Once your order has been dispatched, you will receive a confirmation email with your personal tracking link. You may also track your order at any time by entering your order number along with the email address or phone number used at checkout on our tracking page.

If you need any further assistance, our team will be pleased to support you at info@lavencio.com.

Orders are carefully processed within 1–3 business days, depending on current demand. Once dispatched, delivery typically takes 5–14 business days, depending on your location and local courier schedules.

We currently ship within the United States. For inquiries regarding international delivery, please contact our client services team.

We understand that circumstances may evolve. Should you wish to cancel or amend your order, we kindly ask that you contact us within 24 hours of purchase. Our advisors will carefully review your request and assist wherever possible.

As each order is prepared promptly to ensure timely delivery, modifications may no longer be possible beyond this timeframe.

You may return your item within 30 days of delivery, provided it remains unworn, unused, and in its original condition. Once received and inspected, a refund or exchange will be arranged accordingly.

For complete details and eligibility requirements, we invite you to review our Return Policy.

Should your return meet the eligibility requirements outlined above, we kindly ask that you contact us at info@lavencio.com with the following details:

• Your order number
• The reason for your return
• A photo of the item (if applicable)
• Your full name
• Your shipping address

Once received, our advisors will carefully review your request and provide the appropriate return address along with detailed instructions.

Please contact us immediately at info@lavencio.com. Address changes may only be possible before order processing begins.

We accept a curated selection of internationally recognised payment methods, including:

• Visa
• Mastercard
• American Express
• Maestro
• UnionPay
• Apple Pay
• Google Pay
• Shop Pay

Every transaction is processed through advanced SSL encryption, ensuring your personal and payment details remain strictly confidential and fully protected.

We offer complimentary size exchanges to ensure the right fit. Exchanges may be arranged for the same piece in an alternative size or colour, subject to availability.

Should your preferred selection be unavailable, a refund will be issued accordingly.

Our pieces follow standard US sizing. If you're between sizes, we recommend sizing up for a more relaxed fit or sizing down for a slimmer silhouette. For the most accurate fit, please refer to our size chart before ordering.

You’ll find a detailed size chart on every product page, located just above the size selection. We strongly recommend checking it before placing your order to ensure the best fit.

Material composition is clearly listed on each product page under the product details section. We focus on fabrics that balance comfort, structure, and durability.