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Privacy policy

This Privacy Policy describes how Lavencio (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lavencio.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

2. How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

3. What Personal Information We Collect

3.1 Information We Collect Directly from You

  • Contact details (name, address, phone number, email)
  • Order information (name, billing address, shipping address, payment confirmation, email address, phone number)
  • Account information (username, password, security questions)
  • Shopping information (items viewed, added to cart, loyalty points, reviews, referrals, gift cards, purchases)

  • Customer support communications

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

3.2 Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. Usage Data may include device information, browser type, network connection, IP address, and interaction details.

3.3 Information We Obtain from Third Parties

We may obtain information about you from:

  • Vendors and service providers (e.g., Shopify)
  • Payment processors

  • Marketing and analytics partners

4. How We Use Your Personal Information

  • Providing Products and Services – processing payments, fulfilling orders, sending notifications, managing accounts, shipping, and facilitating returns/exchanges.
  • Marketing and Advertising – sending promotional communications and tailoring ads.
  • Security and Fraud Prevention – detecting, investigating, and preventing fraudulent or illegal activity.

  • Communicating with You and Service Improvement – providing customer support and improving the Services.

5. Cookies

We use cookies to operate and improve our Site, remember preferences, run analytics, and better understand user interaction. Blocking cookies may affect Site functionality. For Shopify-related cookies, see Shopify Cookie Policy.

6. How We Disclose Personal Information

We may disclose your personal information in certain circumstances, such as:

  • To vendors and service providers (IT management, payment processing, fulfillment, analytics)
  • To business and marketing partners
  • Within our corporate group
  • In legal or business transactions

  • With your consent or at your direction

7. Third-Party Websites and Links

We are not responsible for the privacy or security of third-party websites linked from our Site. Please review their privacy policies before providing personal information.

8. Children’s Data

We do not knowingly collect data from children under 16 years old. Parents can contact us to request deletion of a child’s personal information.

9. Security and Retention of Your Information

We take reasonable security measures but cannot guarantee complete security. We retain your personal information as long as necessary to provide the Services, meet legal obligations, and resolve disputes.

10. Your Rights

Depending on your location, you may have rights to:

  • Access or know the information we hold about you
  • Request deletion or correction
  • Request data portability
  • Restrict processing
  • Withdraw consent
  • Opt out of promotional emails

  • Appeal our decision on a request

We may need to verify your identity before fulfilling your request. You can appoint an authorized agent to make requests on your behalf, subject to verification requirements.

11. Complaints

If you have complaints about our processing of your personal information, contact us. You may also have the right to file a complaint with your local data protection authority.

12. International Users

Your data may be transferred, stored, and processed outside your country, including in countries without equivalent data protection laws. We use lawful transfer mechanisms where required.

13. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at info@lavencio.com.

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