Frequently Asked Questions
Find quick answers to the most common questions about Lavencio — from product details and sizing to shipping, returns, and more. We’ve made it simple to get the information you need so you can shop confidently and enjoy a seamless experience every time.
GENERAL INFORMATION
Q: What makes Lavencio different?
A: Lavencio is built on the idea of timeless design and everyday confidence. We create refined essentials that blend modern tailoring, premium comfort, and lasting quality — pieces made to elevate your look and perform effortlessly in daily life.
Q: What does Lavencio stand for as a brand?
A: We believe style should be simple, functional, and enduring. Every Lavencio piece is designed to bring a sense of quiet confidence — versatile enough for work, travel, or weekends, yet refined in every detail.
Q: Do you release limited collections?
A: Yes — select styles and colorways are released in limited quantities. Subscribers to our newsletter are the first to know about new drops, restocks, and exclusive offers.
Q: Is Lavencio a responsible brand?
A: We’re committed to thoughtful design and responsible production. We work closely with our partners to ensure ethical practices and long-lasting quality in every piece we create.
Q: How can I contact customer support?
A: Our team is here to help with any questions or order support. You can reach us anytime at info@lavencio.com or through our Contact Us page. We usually respond within 24 hours on business days.
PRODUCT INFORMATION
Q: How do I choose the right size?
A: Each product page includes a detailed size chart. We recommend checking your measurements to ensure the perfect fit before ordering. If you’re between sizes, we suggest sizing up for added comfort. If you’re unsure, please contact us at info@lavencio.com — our team will guide you and recommend the best fit.
Q: Are your products true to size?
A: Yes — our garments are designed for a modern, tailored fit. If you prefer a more relaxed feel or plan to layer, we recommend sizing up for extra comfort.
Q: What fabrics do you use?
A: We use premium materials carefully selected for comfort, durability, and a refined finish. Each fabric is chosen to maintain its structure, softness, and shape over time.
Q: How should I care for my items?
A: Care instructions are listed on every product label. We recommend following them closely to preserve the quality, fit, and feel of your garments.
Q: Will my item look exactly like the photos?
A: Yes — all product images are professionally photographed to represent the exact design, color, and details of each item. Slight variations may occur due to lighting or screen display settings.
Q: Are your products suitable for year-round wear?
A: Many Lavencio pieces are designed for versatility — easy to layer in cooler months and light enough for transitional seasons.
SHIPPING & DELIVERY
Q: How long does shipping take?
A: Orders are typically processed within 1–3 business days, depending on order volume. Delivery usually takes 5–12 business days, depending on your location and local courier schedules.
Q: Do you offer order tracking?
A: Yes — once your order is shipped, you’ll receive an email with your tracking link. You can also track your order here anytime.
If you ever need an update or assistance with tracking, feel free to contact us at info@lavencio.com, and our team will be happy to help.
Q: What if my order arrives damaged or incorrect?
A: Please contact us within 7 days of receiving your order with your order number and clear photos of the issue. We’ll review it right away and arrange a quick replacement or refund.
Q: Can I change my shipping address after placing an order?
A: If you need to update your address, please contact us as soon as possible at info@lavencio.com. We’ll do our best to make the change before your order is shipped.
RETURNS & EXCHANGES
Q: What is your return policy?
A: We want you to love every Lavencio piece. If you’re not fully satisfied, you can return your item within 30 days of delivery in its original condition for a refund or exchange. For full details, please refer to our Return Policy.
Q: How do I start a return?
A: To begin a return, contact our support team with your order number at info@lavencio.com. Our team will review your request and guide you through the process step by step.
Q: How long does it take to process a return?
A: Once we receive and inspect your returned item, your refund or exchange will be processed within 5–7 business days. You’ll receive a confirmation email once completed.
Q: Who covers the return shipping cost?
A: Return shipping costs are the responsibility of the customer unless the item received was damaged, faulty, or incorrect. In those cases, we’ll cover the full cost of return shipping.
Q: Can I exchange for a different size or color?
A: Yes — we offer free size exchanges to ensure you get the perfect fit. Exchanges are available for the same product in a different size or color, subject to availability. If your preferred option is out of stock, we’ll issue a refund instead.
Q: What if I received a damaged or incorrect item?
A: If your item arrives damaged or incorrect, please contact us immediately at info@lavencio.com with your order number and clear photos. We’ll prioritize your case and arrange a replacement or refund right away.
Q: Can I cancel or modify my order after placing it?
A: Yes — order cancellations or modifications are possible within 24 hours of placing your order. To request a change, please contact us at info@lavencio.com, and our team will assist you promptly.
