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Crafted to Last
The Luna shoulder bag is crafted from smooth, vegan-friendly faux leather with a clean curve-top silhouette, long double straps that sit comfortably on the shoulder, and understated gold-tone hardware. Lightweight yet durable, it offers a roomy main compartment with a secure top closure to keep everything in place. The perfect bag for those who want to combine comfort and style.
Dimensions: Width: 40 cm · Height: 28 cm · Depth: 14 cm
We know how exciting it is to receive your order, which is why we’re committed to ensuring fast, safe, and reliable delivery. Orders are processed quickly and shipped with trusted couriers to ensure they arrive safely.
As soon as your package is on its way, you’ll receive a tracking number so you can follow its journey in real time.
Delivery times may vary depending on your location, but we always do our best to get your order to you as soon as possible.
For more details, please refer to our Shipping Policy.
We want you to be completely satisfied with your purchase, but if for any reason you’re not, you have 30 days to return it.
Our return process is simple and hassle-free, so you can shop with confidence. Just follow the return instructions, and we’ll take care of the rest.
Once we receive the returned item, we’ll process your refund or replacement as quickly as possible.
For more details, please refer to our Return Policy.
Find quick answers about sizing, quality, shipping, and returns — everything you need to shop confidently and get the perfect fit.
General Information
Returns & Exchanges
Product Information
Shipping & Delivery
What makes Lavencio different?
Lavencio is built on the idea of timeless design and everyday confidence. We create refined essentials that blend modern tailoring, premium comfort, and lasting quality — pieces made to elevate your look and perform effortlessly in daily life.
What does Lavencio stand for as a brand?
We believe style should be simple, functional, and enduring. Every Lavencio piece is designed to bring a sense of quiet confidence — versatile enough for work, travel, or weekends, yet refined in every detail.
How can I contact customer support?
Our team is here to help with any questions or order support. You can reach us anytime at info@lavencio.com or through our Contact Us page. We usually respond within 24 hours on business days.
Can I cancel or modify my order after placing it?
Yes — order cancellations or modifications are possible within 24 hours of placing your order. To request a change, please contact us as soon as possible at info@lavencio.com, and our team will assist you right away.
What if I received a damaged or incorrect item?
If your item arrives damaged or incorrect, please contact us immediately at info@lavencio.com with your order number and clear photos. We’ll prioritize your case and arrange a replacement or refund as soon as possible.
Can I exchange for a different size or color?
Yes — we offer free size exchanges to ensure you get the perfect fit. Exchanges are available for the same product in a different size or color, subject to availability. If your preferred option is out of stock, we’ll issue a refund instead.
What is your return policy?
We want you to love every Lavencio piece. If you’re not fully satisfied, you can return your item within 30 days of delivery in its original condition for a refund or exchange. For full details, please refer to our Return Policy.
How do I choose the right size?
Each product page includes a detailed size chart. We recommend checking your measurements to ensure the perfect fit before ordering. If you’re between sizes, we suggest sizing up for a more comfortable fit. If you’re unsure, please contact us at info@lavencio.com — our team will guide you and recommend the best fit for you.
What fabrics do you use?
We use premium, carefully selected materials designed for warmth, comfort, and durability. Each fabric is chosen to deliver a smooth feel, long-lasting wear, and a refined finish.
Do you offer order tracking?
Yes — once your order is shipped, you’ll receive an email with your tracking link. You can also track your order here at any time. If you ever need an update or assistance with tracking, feel free to contact us at info@lavencio.com, and our team will be happy to help.
How long does shipping take?
Orders are typically processed within 1–3 business days, depending on order volume. Delivery usually takes 5–12 business days, depending on your location and local courier schedules.
What if my order arrives damaged or incorrect?
Please contact us within 7 days of receiving your order with your order number and clear photos of the issue. We’ll review it right away and arrange a quick replacement or refund.
OUR BIGGEST SALE OF THE YEAR IS LIVE - UP TO 50% OFF ON SELECTED ITEMS
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